How do I know that my order is confirmed?
FAQs
How do I place an order?
Please, to ensure your item comes in different sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart".You will then be directed to our Cart page where you can review your item(s) and proceed to Enter Shipping Address to process your order.
Can I purchase multiple products in a single order?
Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.
Can I ship the products to an address that does not match my billing address?
Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.
Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.
Do I have to have an account to place an order?
No, accounts are totally optional.
What methods of payment do you accept?
We securely accept all major credit cards.
It been more than 14 days and my order still hasn't arrived
Make sure to read the description of the product you have ordered. All personalized/custom Jewelry product may take longer than the regular processing time.
I ordered the wrong choice, can I make a correction?
As long as the processing is not completed meaning you have not received a tracking number, then yes, we may exchange the size of the item ordered.
I received a notification that my item I on it way but there haven't been any updates on the tracking link.
Please allow 24-72 hours for USPS to update their tracking information. If more than 72 hours have passed by and no updates are showing then please contact us.
Why am I charged before my order has shipped?
Our payment provider automatically & securely processes your order immediately after it is placed.
What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.
Can I cancel my order?
No cancelation are allowed but we do accept exchanges please let us know as soon as possible so that we can arrange the change.
Where does PocketStaff™ ship?
We provide free worldwide shipping to over 200 countries & regions.
How much does shipping cost?
We offer FREE worldwide Insured shipping. Please note, duties and other international shipping charges are non-refundable.
When will I get my order?
Please note that we require 1 to 2 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 6 to 12 business days. Please consider any holidays that might impact delivery times